Towing Dispatch Software: The Complete Guide.

Towing dispatch software is a platform that towing companies use to log incoming tow calls, assign them to drivers, and track each job until it is complete. It replaces whiteboards, paper tickets, and spreadsheets, and usually adds driver pay tracking, invoicing, payments, and impound or storage billing.

It does four jobs: it captures the work (customer, vehicle, pickup, destination), assigns it to a driver and truck, tracks status in real time from pending to completed, and handles the money — rates, invoices, payment capture, driver commissions, and reporting.

Pricing varies widely. Many platforms charge per user or per truck and bill extra for modules such as impound or commission reporting, so a three-truck shop can pay $300 or more per month. TowLab is a flat $149 per month with every feature included and a 30-day free trial that requires no credit card.

In TowLab, drivers do not install an app. Each assigned job has a link the driver opens on their phone to see pickup and destination, scan the VIN barcode, upload photos, update job status, and call the customer. Drivers are working from day one instead of waiting on an app rollout.

Yes. Each driver profile holds a pay model — hourly, commission, or per-tow. When jobs are closed out, the sales summary automatically deducts driver commissions along with fuel and other expenses so you see net revenue, and per-driver commission reports show what each driver earned.

TowLab does. You log a vehicle on intake with photos and damage notes, set a daily storage rate plus tow and admin fees, track holds, liens, and required documents, and generate a PDF invoice for the release. Storage accrues on the record, so the balance owed is calculated rather than guessed.

Yes. Every job in TowLab generates a tracking link you can text or email to the customer. They open it to see the current status of their tow, which cuts down on the "where is my truck" calls that tie up the office.

TowLab records the payment method — cash, card, check, insurance, or account — and can email the customer an invoice with a pay-by-link. TowLab captures the customer’s payment details and sends them to you to run through your own POS or merchant account; TowLab does not process the payment itself.

With TowLab, setup is a single sitting: create driver profiles, add your trucks, enter your rates for each service, and start dispatching. There is no hardware, no installer, and no consultant, and drivers only need the link they receive with each job.

Yes. TowLab runs in a web browser on desktop, tablet, and phone, so you can dispatch from the office or from the driver’s seat. Drivers use a phone link per job, and owners can check the dispatch board, revenue, and driver status from a mobile browser.

A spreadsheet records what already happened; it cannot assign a job, alert a driver, or calculate a commission. Dispatch software moves a job through its statuses in real time, notifies the driver, captures photos and VINs, tracks payment, and totals commissions and net revenue automatically.

For a small operator, the value shows up in hours and errors: no midnight paperwork, no lost tickets, commissions that calculate themselves, and invoices that go out the same day. Because TowLab is one flat price with everything included, a one-truck owner pays the same rate as a ten-truck fleet and can add trucks without the bill moving.