Question 1

What is towing dispatch software?

Accepted Answer

Towing dispatch software is a digital platform that helps towing companies assign and track tow jobs in real time, manage drivers and trucks, collect payments, and invoice customers — replacing whiteboards, paper tickets, and spreadsheets. TowLab brings all of this into one dashboard built specifically for towing operations.

Question 2

How does TowLab help towing companies dispatch jobs?

Accepted Answer

TowLab gives you a live dispatch board where every job moves from pending to dispatched to en route to on scene to completed. You assign drivers, set priority, track status in real time, and send drivers instant email alerts with job details — all from one screen.

Question 3

Can TowLab manage my impound lot and storage fees?

Accepted Answer

Yes. TowLab includes a full impound lot module that tracks every vehicle from intake to release, calculates daily storage fees, documents damage with photos, manages holds and required documents, and generates PDF invoices for releases.

Question 4

Does TowLab handle driver pay and commissions?

Accepted Answer

Yes. Each driver profile supports hourly, commission, or per-tow pay rates. TowLab automatically deducts commissions in your sales summary so you always know your net revenue down to the dollar.

Question 5

Is there a free trial for TowLab towing software?

Accepted Answer

Yes. TowLab offers a 30-day free trial with full access to every feature — live dispatch, driver management, invoicing, payments, impound lot tracking, and the OnyxBot AI chat agent. No credit card is required to start, and you can cancel anytime.

Question 6

What is OnyxBot and how does it help towing companies?

Accepted Answer

OnyxBot is an AI chat agent you embed on your towing company's website with a single line of code. It answers FAQs 24/7, auto-detects visitor language, collects callback requests, and takes quick tow requests — name, phone, vehicle, pickup and drop-off — then emails them straight to your inbox.